Exchange Policy
🔄 Exchange Policy
Because cosmetic and skincare products are personal-use items, Skinoria operates under a strict No Exchange policy. Please read this carefully before ordering.
1. Exchanges are not accepted
Products cannot be exchanged once the order is completed. This applies to:
- Opened or unopened products
- Used or unused items
- Wrong shade, scent or variant selected by the customer
- Change of mind after purchase
2. Why we cannot exchange
Skincare and cosmetics come into direct contact with the skin. Once an item has left our warehouse we cannot guarantee how it has been stored or handled, so re-selling it would put another customer's safety at risk.
3. Before you order
To make sure you order the right product the first time:
- Check the shade, size and variant carefully before confirming
- Read the full ingredients list on the product page
- Take our Skincare Assessment for a personalised routine
- Message us on WhatsApp — we will help you choose before you buy
4. Damaged or incorrect items
If your order arrives damaged, or you received an item different from what you ordered, contact us on WhatsApp within 24 hours of delivery with photos of the item and the package. We will review each case individually.
📞 Contact us
WhatsApp +20 112 677 6338 or email info@skinoria-eg.com.